Looking to track your AJEX Logistics shipment? Our tool provides real-time updates as your parcel moves through AJEX’s advanced logistics network, delivering e-commerce, industrial, and cold chain solutions across Saudi Arabia and the GCC region.

Our AJEX tracking tool lets you easily follow your shipment every step of the way. Simply enter your Tracking Number to instantly view the latest status, current location, or estimated delivery schedule of your package.

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How to Use Our AJEX Tracking Tool?

We have made it simple to monitor your domestic and international shipments directly through this page. Follow these steps to check your parcel status using our AJEX tracking tool:

Locate Number: Find the Tracking Number (or Waybill ID) on your shipping receipt, invoice, or the confirmation email provided by the sender.
Enter in Our Tool: Type this unique alphanumeric code directly into the search field of our AJEX tracking tool located above.
Click “Track”: Hit the button to instantly retrieve the latest logistics status and current location of your delivery.

AJEX Tracking Number

To access your shipment data, you need the specific reference code assigned to your parcel. Our AJEX tracking tool relies on these standard identifiers used within their logistics network:

Waybill / Tracking Number: The primary tracking sequence, typically a multi-digit numeric or alphanumeric code generated when your parcel is registered in the AJEX system.
Order Reference: For e-commerce deliveries, an internal customer reference or purchase order number may be linked to the primary tracking data.

Shipment Journey and Status Meanings

As your parcel moves through the Middle Eastern logistics network, the status updates to reflect its journey. Here is what the standard tracking statuses typically mean:

Status	What It Means
Electronic Info Received	The shipper has generated the label, and AJEX is awaiting physical collection of the package.
In Transit	The parcel has been successfully picked up and is actively moving between regional sorting hubs.
Arrived at Facility	The shipment has reached the local distribution center and is being prepared for the final courier route.
Out for Delivery	The package has been loaded onto an AJEX delivery vehicle and will be dropped off today.
Delivered	The shipment has been successfully handed over to the receiver, and a Proof of Delivery (POD) is recorded.
Delivery Exception	Delivery was attempted but failed (e.g., customer unavailable or incorrect address), and the item requires rescheduling.

About AJEX

AJEX Logistics Services, founded in 2021 and headquartered in Riyadh, Saudi Arabia, is a rapidly growing logistics and transportation provider in the Middle East. Backed by Ajlan & Bros Holding Group and DHL eCommerce, AJEX operates over 60 facilities with a fleet of 1,200+ vehicles and thousands of staff, supporting the region’s booming e-commerce and cross-border trade.

AJEX offers standard parcel distribution alongside specialized services in cold chain and healthcare logistics, using temperature-controlled fleets and regulated storage for sensitive pharmaceuticals and food products. Advanced digital tracking, cloud-based management, and real-time mobile applications provide clients with end-to-end supply chain visibility, making AJEX a key strategic partner in the Middle Eastern logistics market.

AJEX Logistics Service Portfolio

Our AJEX tracking tool supports AJEX’s diverse supply chain solutions tailored for modern businesses. Monitor shipments across these key commercial categories to stay updated on your freight:

Express & E-commerce: Fast, reliable parcel delivery optimized for online retailers, featuring flexible last-mile options and Cash-on-Delivery (COD) services.
Cold Chain Logistics: Temperature-controlled transportation and storage strictly compliant with healthcare, pharmaceutical, and food industry standards.
Freight Forwarding: Comprehensive air, ocean, and road freight services designed to handle heavy industrial cargo and cross-border trade.
Warehousing Solutions: Advanced inventory management, fulfillment, and cross-docking services located strategically across the GCC.

AJEX Logistics Service Coverage

AJEX operates a highly connected logistics network designed to facilitate efficient regional and international trade. From bustling metropolitan centers to remote industrial zones, our AJEX Logistics Services tracking tool covers shipments moving through this infrastructure:

Saudi Arabia (KSA): Unparalleled domestic coverage reaching all major cities, commercial hubs, and remote regions across the Kingdom.
GCC Network: Seamless cross-border road and air logistics connecting Saudi Arabia with the United Arab Emirates (UAE) and Bahrain.
Global Reach: Strategic international presence with established operations connecting the Middle East to China, the US, the UK, Turkey, and South Africa.

AJEX Logistics Delivery Times

Delivery speeds vary based on the specific freight service and the geographical distance involved in the shipment. Our AJEX tracking tool results will generally reflect these timelines, helping you plan your supply chain logistics:

Domestic Express (KSA): Deliveries between major Saudi cities (e.g., Riyadh to Jeddah) are generally completed within 1 to 2 Business Days.
Same-Day Service: Urgent local shipments within major metropolitan areas can be delivered on the Same Day if booked early.
GCC Cross-Border: Standard regional deliveries to the UAE or Bahrain typically take 2 to 4 Business Days, subject to customs clearance.
International Freight: Global shipments (e.g., from China to KSA) generally require 5 to 10 Business Days, depending on the selected air or ocean mode.

Solving Common Tracking Issues

Tracking issues can arise from system lags or complex customs procedures, but they are usually easy to resolve. Try these troubleshooting steps on our AJEX tracking tool to identify why your status might be missing:

“Record Not Found”: Allow 12 to 24 hours after the shipper creates the label for the physical package to be scanned at the first AJEX sorting facility.
Stuck at “Customs Clearance”: Cross-border parcels may experience temporary holds while authorities review commercial invoices or assess duties.
Missed Delivery: If a delivery fails, the driver will leave a notification. You can use the AJEX mobile app or contact customer service to arrange a redelivery.
Incorrect Number Format: Ensure you enter the exact alphanumeric tracking sequence provided by the sender without any spaces or dashes.

Contact Information

If you require direct assistance with your shipment or need to consult about logistics solutions, support is readily available. Use the detailed contact information below to reach the AJEX team:

📧 Email

Department	Email	Notes
AJEX Logistics Services Sales Team	[email protected]	Sales inquiries
Customer Service	[email protected]	General support

📞 Call

Service	Details
AJEX Toll-Free Number	8001000336
Purpose	Questions and support for shipment status, delivery, and courier pickups

🕒 CS Ramadan Timings

Period	Hours
Daytime	10:00 am – 4:00 pm
Evening	8:00 pm – 2:00 am

📍 More Information

Location	Details
AJEX Head Office	Building 6960, Wadi As Summan Olaya, Riyadh
AJEX Shipping Center	Find your nearest AJEX shipping center

Frequently Asked Questions (FAQs)

Yes. AJEX seamlessly connects the Middle East with the rest of the world, operating established trade lanes to China, the US, the UK, Turkey, South Africa, and across the GCC.

Yes. To support the region’s booming e-commerce market, AJEX offers reliable Cash-on-Delivery services, allowing consumers to pay securely when their parcel arrives.

Cold chain logistics is a specialized service utilizing temperature-controlled vehicles and storage facilities to safely transport sensitive goods like pharmaceuticals, healthcare products, and perishables.

You can seamlessly track your shipment by entering your unique AJEX tracking number or Waybill ID into our online tracking tool for real-time status and location updates.

International shipments are subject to mandatory border inspections. If your package is delayed, it may be waiting for clearance or duty payment. You will generally be contacted if additional documentation is required.

Conclusion

AJEX Tracking provides the essential visibility needed to manage these large-scale supply chain movements effectively. Our AJEX tracking tool simplifies access to these vital logistics updates, giving you a clear view of your shipment’s journey. Stay informed and connected. Enter your Tracking Number in our AJEX tracking tool now to confirm your delivery status!

AJEX Tracking